Refund policy


Refund and Return Policy


We hope that you love your Kitessensu essentials, but we understand if our product isn't the perfect fit. If you have any issues with our products, please contact us at : we’re happy to help! For items or purchases made via third-party vendors and websites, please contact them directly.


What can I return/exchange?


Returnable items:

Items that can be returned/refunded or exchanged within 30 days of delivery must meet one of the criteria as below:

Faulty items: damaged, broken, or soiled upon arrival.
Items received in the incorrect size/color.
Unworn, and unused item(s) that don't meet your expectations.
Non-Returnable item:

We will not accept returns with any of the following conditions:

Items beyond the 30 days warranty time frame.
Worn, used, or misused items.
Sale items are not eligible for return or exchange unless faulty.


Color / Image Disclaimer


Despite every effort to provide accurate images of each product’s color and design, actual colors and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Kitessensu will not accept responsibility for any color or design differences that are not factory faults. In purchasing from Kitessensu, you agree to accept the minor risk that there will be a slight variation between the actual color and design, and the representation on our website. In addition, please be aware that colors and textured finishes often vary from different production batch; for example slightly different shades of ‘Grey’, different degrees of shininess. A cutomer will be responsible for the delivery fee for any return due to dissatisfaction with a finish (that is not a fault).


How do I make a return?


Follow the 4 steps to simplify your return/refund process.

Step 1: Submit the following to our care team email (

- Order number
- Product name
- Reason for return

Step 2: Our care team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address via email.

Step 3: Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

Step 4: Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 48 hours. After this, please note the refund times below:

For PayPal refunds, please allow up to 24 hours for the transaction to appear in your account. For credit card refunds, it usually takes 7 days, but the time may vary by merchant and bank, with some taking a few days and others taking a few months.


Return shipping and address


1. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the return is due to an issue with the product outlined above in the returnable items section, then you are not required to bear the shipping fee for this reason; you must send a photo, though.

2. Please contact your local post office to confirm the accurate return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Note: For any return or exchange application, please contact us by email ( in advance and return the goods after getting the approval. We don't accept returns without prior request.